Technical Services Assistant

Position Summary

The Technical Services Assistant provides administrative support for the IT department. Tasks include but are not limited to: facilitating the daily operations of the Duplication Center, processing invoices and purchase requests, maintaining and organizing the department’s inventory, and providing front-line customer support over the phone and in person.

Applicants should be comfortable using a Windows OS computer and competent with Microsoft’s Office suite; experience with Adobe Acrobat is also preferred. Strong customer service skills are essential.

Essential Duties and Responsibilities

  • Operates and maintains printers, an electric paper cutter, and an electric folder in the Duplication Center in order to complete customized printing requests for staff and faculty.
  • Provides front-line customer support to the IT department’s clients over the phone and in person.
  • Maintains and organizes the IT department’s inventory.
  • Processes invoices, purchase requests, and other items related to the IT department’s finances.

Interested applicants should send their resume, cover letter, and 3 references to  AMUITJobs@avemaria.edu

IT Helpdesk Lead

Position Summary

Act as the Helpdesk Lead technician and oversee the daily operations related to campus support. Ideal candidate would be able to oversee the ticketing system as well as provide direction to student workers. Primary role is to support the campus’ students, teachers, and faculty in regards to all technology assets.

Qualifications and Education Requirements

Minimum of 2 years’ experience in end-user support role, with proven ability to act as a team lead. Degree preferred.

Preferred Skills

  • Excellent verbal and written communication skills.
  • Commitment to providing an exceptional customer experience and support.
  • Ability to work independently
  • Innovative, team-oriented problem solver.
  • Ability to sustain a high level of productivity
  • Ability to manage multiple competing priorities
  • Ability to work effectively in a fast paced environment
  • Strong written and verbal skills needed to create documentation, and provide client support to different skill levels.
  • Familiarity with a variety of help desk concepts, practices, and procedures.
  • Experience with KACE a plus.
  • Base understanding of .NET applications and functionality
  • Strong Knowledge of Windows operating systems
  • Broad understanding of Microsoft Office Products
  • Knowledge of all standard hardware and software systems
  • Previous experience troubleshooting application-related problems 

Essential Duties and Responsibilities

  • Provide superior customer service support to end users on a variety of technology issues
  • Responsible for tracking and monitoring open problems to insure service level standards are met. 
  • Assist with the creation, maintenance, and management of process documentation
  • Various Projects, Training, and other task as assigned.
Interested applicants should send their resume, cover letter, and 3 references to  AMUITJobs@avemaria.edu

Major Gift Officer

Position Summary

Under the direction of the Vice President, the Major Gift Officer raises financial support critical to meeting Ave Maria University’s major gift goals.  In this capacity, he/she develops, plans, coordinates contacts and solicits major donors and prospects. 

Essential Duties and Responsibilities
  • Works in coordination with the University administration to identify and prioritize gifts critical to University needs. 
  • Develops and participates in a system of prospect identification and evaluation. 
  • Develops and participates in solicitation visits.
  • Writes/edits proposals for presentations to major donors. 
  • Confers with appropriate administrative personnel to secure closure of the gift. 
  • Cultivates major gift donor prospects through correspondence and personal visits. 
  • Prepares reports and other information for the Director of Major Gifts and Vice President for University Relations
  • Attends major University fundraising events and represents the University in a positive light to donors, prospects and other constituent groups.
Education

Bachelor's Degree

Experience

Minimum of two years of progressively responsible experience in development or a related field with demonstrated strengths in leadership, organization, and communication.

Knowledge, Skills and Abilities
  • Excellent oral and written communication skills.
  • Ability to establish an organized system of prospect identification and evaluation involving thousands of potential donors.
  • Ability to work with the long-term goals of the University Relations department and establish a strategy for reaching those goals.
  • Must be able to travel and work flexible hours; may require evening meetings 2-3 times a week.
  • Commitment to the mission and values of Ave Maria University and Catholic higher education.
Physical Skills and Abilities
Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

TO APPLY

Qualified applicants please submit your resume and cover letter indicating salary expectations to the Administrative Assistant for Institutional Advancement:  Rebecca.Alves@avemaria.edu.

Ave Maria University is an Equal Opportunity Employer.

Prospect Research Coordinator

Position Summary

Full-time, reporting to the Director of Advancement Services, the Prospect Research Coordinator coordinates all aspects of donor and prospect research for Ave Maria University Relations.  In this capacity, the prospect researcher extracts information from in-house and external sources to support Executive Leadership and Major Gift Officers in performing their duties.  This will be accomplished by providing comprehensive research on individual, foundation and corporate major gift donors and prospects. 

Essential Duties and Responsibilities
  • Manage a comprehensive, proactive and reactive research program helping to identify and qualify individuals in preparation for cultivation and solicitation.
  • Work within the university-wide prospect management system to support the Director of Major Gifts in designing and executing strategies to manage and grow the size and value of the prospect pool.
  • Utilizing electronic sources and in-house files, prepare reports, profiles, and prospect lists to be used by gift officers and executive leadership.
  • Interpret, evaluate and synthesize biographical and financial information on donors and prospects.
  • Assist in developing strategies for identifying new prospects.
  • Participate in team meetings for prioritizing tasks, reviewing work, and delegating responsibility.
  • Develop and maintain systems and procedures that establish and maintain standards of quality, accuracy and timeliness for prospect research.
  • Prepare research reports, project summaries and solicitation information and other database extractions as needed.
Education

Bachelor's Degree

Experience

One - three years in prospect research utilizing research tools common in the field.

Knowledge, Skills and Abilities
  • Working knowledge of Raisers Edge software and demonstrated ability in extracting data/reports (preferred)
  • Working knowledge of basic computer software packages
  • Ability to manage multiple tasks and deadlines
  • Knowledge of wealth indicators, electronic research tools, fundraising terms and processes
  • Ability to gather and analyze data from multiple sources
  • Proficient in business writing
  • Ability to appropriately handle confidential information
  • Commitment to the mission and values of Ave Maria University and Catholic higher education.
Physical Skills and Abilities
Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

TO APPLY

Qualified applicants please submit your resume and cover letter indicating salary expectations to the Administrative Assistant for Institutional Advancement:  Rebecca.Alves@avemaria.edu.

Ave Maria University is an Equal Opportunity Employer.

Special Assistant to the President of Ave Maria University

POSITION SUMMARY:

Write, create, and coordinate all external communications on behalf of the President and other University departments.

 

ESSENTIAL DUTIES INCLUDE:

·       Write and oversee publishing of various articles, reports and publications as assigned by the President;

·       Working with all University departments on written documents and publications intended for external distribution;

·       Serve as lead contact for all media inquiries and production of press releases;

·       Create ways  to promote the University’s Mother Teresa Project;

·       Ensure consistency in messaging and marketing across University publications.

·       Execute any and all additional duties as directed by the President of the University.

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:  Outstanding written, oral and social media communications skills, with proven proficiency in writing;

·       Excellent interpersonal and human relations skills with the ability to communicate with diplomacy, tact and discretion across a broad range of constituents and roles and maintain confidentiality;

·       Must have strong initiative, judgment and leadership skills;

·       Requires strong organizational and project management capabilities, with the ability to multitask, manage a variety of projects and priorities, coordinate the actions of others, and follow projects through to timely completion;

·       Must have proficiency with computers and Microsoft Office Applications software including word processing, spreadsheets, databases, websites, working with editing and Adobe Suite programs, and camera and post-production knowledge.

 

Required Education:  Bachelor’s Degree

 

Required Experience:  Minimum of three years related work experience, with additional experience preferred in the following areas:

·       Marketing

·       Media relations

·       Web and social media management and content creation

 

To Apply:  Interested applicants should submit their resume and cover letter with desired salary expectations to the Ave Maria University Human Resources Director via email to:  Kathy.Phelps@avemaria.edu

Male Residence Hall Director - Ave Maria University

Mission:

The University takes as its mission the sponsorship of a liberal arts education curriculum dedicated, as articulated in the apostolic constitution Ex Corde Ecclesiae, to the advancement of human culture, the promotion of dialogue between faith and reason, the formation of men and women in the intellectual and moral virtues of the Catholic faith, and to the development of professional and pre-professional programs in response to local and societal needs. As an institution committed to Catholic principles, the University recognizes the importance of creating and maintaining an environment in which faith informs the life of the community and takes expression in all its programs.

The Office of Residence Life and Housing at Ave Maria University provides a moral foundation for residents so that they may lovingly and freely embrace the truths that are taught in the classroom. The department seeks to establish and encourage an environment where that which is learned in the classroom may be practically applied in the students’ daily lives.

Primary Duties and Responsibilities:

·      Foster and develop relationships with students in an assigned Men’s Residence Hall.

·      Serve as an authentic, Catholic role model for the students and the community while engaging actively in the life of the University through campus and hall events.

·      Communicate and enforce University and Residence Life policies and procedures.

·      Coordinate a variety of operations within the Office of Residence Life and Housing including billing, occupancy reports, withdrawals and cancellations, room assignments, residence hall opening and closing, and other duties as assigned.

·      Directly supervise four to six Resident Assistants in an assigned residence hall, conduct meetings, and facilitate project planning; assist with the coordination of the Resident Assistant selection, training and evaluation process and updating the Resident Assistant manual.

·      Be responsive to students’ spiritual, emotional, personal and academic needs; advising, mentoring and making appropriate referrals.

·      Take part in professional staff duty rotation (nightly and weekend), departmental meetings, in-services, professional training, and others as directed.

Qualifications:

·      A Bachelor’s Degree is required. A Master's Degree in Higher Education Management, Counseling or related field is preferred.

·      Two (2) years of professional or graduate school experience preferred.

·      Experience in event planning, project management and Microsoft Excel preferred.

Compensation: Compensation commensurate with experience and education, and includes a furnished campus apartment and meal plan. The University provides a benefits package which includes medical, dental, and vision with some cost sharing, and 100% employer paid life, AD&D, Short-term and Long-term disability insurance.  In addition employees have the ability to contribute pre-tax earnings to a Flexible Spending Medical or Dependent care account, and a 403b retirement plan.

Application Process:  Interested applicants should email a cover letter, résumé and three professional references to erin.vandevoorde@avemaria.edu.  Review of applications will continue until the position is filled.  No phone calls please.

Ave Maria University does not discriminate in employment opportunities, practices or the terms and conditions of employment based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by federal, state or local law.